Blood Tests, Medical Lab and Phlebotomy

Medical Laboratory Assistants / Central Specimen Reception / Phlebotomy

There are 74 support staff employed in Pathology, including phlebotomy, administration and clerical workers and specimen reception staff. Opportunities exist for untrained staff in all these grades.

Senior management staff include the Pathology Services Manager (Steve Shiel), Pathology Reception Manager (Sue Saunders) and Pathology Quality Manager (Elaine Moore).

Contact Emma Mitchell ( for more information.

Please check the NHS Jobs website for the latest information on Pathology jobs.

Phlebotomy Services

A phlebotomy (blood test) service is provided on the Ashford and St. Peter’s sites and at a number of surgeries and Health Centres in the area (listed below);

Ashford Hospital
Location: 2nd floor main building, main entrance
Mon – Fri (except Wed) 08:30 – 16:45
Wed 08:00 – 16:45

St. Peter’s Hospital
Location: Level 2, Department Block
Mon – Fri 09:00 – 16:45


For more information about our Anticoagulation clinic, please click here.

INR blood tests for Anticoagulation patients will not be taken on Fridays, weekends and bank holidays.

Services in the Community

Phlebotomy Services:

GP or Health Centre Day Time
Teddington Hospital Mon, Wed & Fri 08:15 – 11:15
Cranford MC Tues 09:00 – 09:30
Thurs 08:30 – 10:00
Manor House Wed 08:30 – 09:30
10:30 – 11:00
Chertsey Mon, Fri, Wed 09:00 – 12:00
12:00 – 15:00
Ottershaw surgery Tues 09:00 – 11:00
Crouch Oak Mon 08:30 – 10:30
Wed 13:00 – 15:00

INR Services:

The following phlebotomy clinics are offered in support of INR services ONLY. Appointment times are given to patients to reduce queuing.

GP or Health Centre Day Time
50 Church Road Mon 12:00 – 13:15
Sunbury HC Tues 11:00 – 12:00
Staines HC Wed 10:00 – 11:00
Shepperton HC Wed 11:20 – 11:50
Manor House Wed 09:30 – 10:30
Chertsey HC Tues 10:30 – 11:30
Walton HC Wed 12:45 – 14:00
Thurs 12:45 – 14:00

A Day in the Life ...
A Day in the Life of a Phlebotomist

It’s 6.57 a.m. and if I have a straight run to the hospital I might just make is for 7-ish. Having used every excuse in the book, everyone has accepted that I am always late. As I very seldom leave on time at the end of the day my guilt pains are not too severe these days! Heaving my way up twenty stairs I manage with gasping breath to swipe my way through the door, using my swipe card of course. Glancing into the prep room I notice that the trolleys have been removed. That’s not unusual as I am very seldom the first phlebotomist to arrive.

As I walk the last stretch of the corridor I can hear the girls saying, “Here she comes”.

“Hello girls,” I cheerfully greet the three smiling faces awaiting my arrival with anticipation.

Discussion follows as to the state of play for the day and who goes where. Shattering our sense of calm is a telephone ringing from Pathology reception. That will be our manager who will be either phoning to give us good or bad news. All my well-laid plans are changed – I thought I was doing well! Our work force has suddenly diminished by two, having lost them to our sister hospital. Oh well!

7.20 a.m. and we are only just arriving on the first ward. I can hear our manager saying, “4 x 20 minutes, that’s 80 minutes of phlebotomy time wasted.” We console ourselves with the fact that we are not always this late and we are probably in for a long hard day.

Forms have to be sorted, smells have to be dealt with, no wristbands on patients, Mrs Smith is on the commode and a trainee is having a bad day and needs reassurance that we have all been through this and not to worry. One ward down and eight to go. Thankfully I am off to outpatients at 8.30 a.m.

8.30 and walking towards blood tests I can see the patient waiting area is overflowing already with several patients commenting that they had been there at 7.45 and they thought they would be first. I am greeted by an elderly lady who explains that she is diabetic and has been fasting and would like to be seen first. Unfortunately, I have to explain that there are probably 30 other people in the queue in the same position and at the risk of causing a war she will have to queue with everybody else. Of course if she feels unwell she must let us know.

Consulting the diary I find we have two glucose tolerance tests, several patients who will be returning today because they had not fasted the day before and a trainee HCA from the community. Just to add to the numbers it is a Haematology clinic day and we have 20 patients who need to be seen straight away but according to the other patients waiting they “jump the queue”.

Disturbing my concentration is a knock at the door followed by a concerned mother who is bringing her little boy for his first blood test, he is needle-phobic and the GP has told him he can have some special “numbing cream”. After a few minutes of screaming and coaxing, cream is applied and 30 minutes down the line the child even wonders what all the fuss was about.

The morning progresses and the numbers waiting reduces from 60 to 10 and it seems like we have made headway and apart from the one fainting patient things went fairly well.

Tea breaks and lunches have been taken and we are now down to two Phlebotomists and compared with the morning a civilized afternoon. Fortunately it is not Wednesday and we do not have a paediatric clinic.

It is now 4.45 p.m. and we close the door ready to clean and stock up for the next day. Completing the audit sheet we find that we have bled over 300 patients including 7 children, plus the patients on the wards and outreach clinics.

Just as we are about to turn the lights out an elderly man shouts out, “Are you closed.” He was unable to get a lift earlier and the doctor told him to have these blood tests today. Although it is believed that I am not of a sympathetic nature and have no compassion, even I cannot turn him away. It will probably only take a few minutes, let’s hope he’s got good veins.

Fifteen minutes later I am on my way home, battling the traffic and what was a five minute journey this morning now takes fifteen.

Reflecting on the day although exhausted it’s a job well done having had to reassure the nervous patient, console a patient who has been given bad news, deal with various problems of the phlebotomy team and maintain my sense of humour.