Switchboard and TelecommunicationsAbout the Service
Telecommunication Department provides the following services:
- Switchboard Services
- Maintenance and purchase of Telecommunication equipment to include Telephones, Fax Machines, Pagers, Mobiles and Voice Mail.
- Installation of new telephone and data cabling.
- Maintenance of the Door Access Swipe Card System (excluding the issuing of cards which is managed by Security)
- Other services to include Pin Numbers for personal telephone calls, Call Logging Reports, Directories and Payphones.
To ensure that all routine telecommunication requests are dealt with under a priority appointment booking system.
To ensure all external calls are answered within 20 seconds and information on volume of calls communicated to Customers on a regular basis.
Routine requests (for faults, failures and services) are via the helpdesk on 2882/4585